Joyce Dopkeen/The New York Times. The Etectonics office manager, Juan Diego Rodriguez, J. D. for short, is pleased when he hears the outcome, although he won’t be visiting the dealership anytime soon. That’s because Mr. Rodriguez and the Etectonics customer service operation are based in Bogotá, Colombia. Clients can’t believe it when they hear it. “It’s great seeing their reaction,” Mr. Garcia said. “Sometimes they’ve already been dealing with our company for a year. They think they’re talking to a guy in Yonkers.” >>Read this story.